QUALITY POLICY
L&H Group of Companies offers employees to employers in various sectors. We strive to offer high quality, effective and excellent service in terms of quality of work, professional behavior, customer service and value for money exceeding customer’s expectation.
We are committed to providing customers with service of the highest possible level of quality. In order to achieve this, we are continually improving processes and services, meeting and exceeding customer satisfaction at all times. The implementation of the quality policy is the responsibility of all staff members, with overall responsibility residing with the Board of Director. It is compulsory that all staff recognize and accept our philosophy of quality service delivery.
We are committed to:
- Satisfying all applicable requirements including customers and legal requirements by ensuring that they are determined, understood and consistently met.
- Continual improvement of the Quality Management System by regular reviewing the performance results and implementing necessary actions to enhance its suitability, adequacy and effectiveness.
- Achieving and maintaining a standard of excellence in the operation of our business by identifying potential errors and implementing the necessary actions to eliminate them.
- Continuous appraisal of our business to ensure that the quality of service we provide fully and consistently meets our customers’ expectations and legislative requirements by planned audits, management reviews and customer satisfaction surveys.
From L&H Management
